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No of position :- ( 1 )
Post :- 22nd Feb 2023
Theposition is 90 remote and only 10% on site for meetings as needed. And theyhave relaxed the year of experience to anything 5 years along with a servicenow certification.
Job Summary -
Education Required:
4-yr College Degree preferably in IT Technical/Professional
ServiceNow Certified Admin, Developer, or Implementation Specialist
Skills Required:
• Assess, design, develop, and maintain all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Requested Items (RITM), and Tasks
• Demonstrate a strong background in establishing Change Advisory Boards and identifying standard change candidates
• Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs
• Using he Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows
• Plan, test, and execute the upgrading of the ServiceNow platform
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes
• Design, implement, test, document, and deploy existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications
• Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations
• Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Draft technical process documentation
• Develop and maintain/enhance existing scripting in ServiceNow
• Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
• Design, develop, and maintain Service Catalog Items with varying levels of complexity
• Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
• Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude. Natural self-starter, engaged, and a strong focus on customer service
• Service Portal Design and Catalog Taxonomy
• ServiceNow Mobile Development
• Ability to manage and lead the development work of vendors working in the ServiceNow platform
• Readiness to mentor and share technical knowledge with service management team
• Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail
• Capable of adapting to change and able to work independently and as part of a team
• Ability to apply strong problem analysis skills
• Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications
Skills Preferred:
• ServiceNow Tokyo
• Agile (SCRUM) Development Methodology
• Jira
• SDLC Methodology
• ITIL Standards
• Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST
Experience preferred:
• 5 years of experience supporting and implementing ServiceNow in a large I.T. environment
• 3 years of experience supporting and implementing ServiceNow web service integrations
Responsibilities:
• Support of ServiceNow Production environment which include but no limited to:
• Day to day Incident Management
• Reporting and Dashboard Management
• User and Group Administration
• Interact with various internal support groups to create ServiceNow ITIL-compliant processes
• Able to troubleshoot and resolve complex problems
• Analyze impact of problems and escalate appropriately
• Interface with internal and external support specialists regarding problem determination and resolution