Provides advanced support for assigned business process and/or system within the ATM Channel business unit which includes the following:
- Maintains, monitors, updates assigned business process and/or system in response to segment and customer escalations
- Researches complex problems and acts independently to resolve
- Analyzes existing business process and or systems and determines technical or procedural improvements and implements changes
- Develops and generates specialized and ad hoc reports.
- Provides technical support to business unit, customers, management, and other users.
- As an ATM Business Analyst 3, you will be responsible for daily coordination of ATM availability management. This position will work cross functionally with ATM Vendors, IT, cash forecasting, operations, and the retail branch network to ensure day to day availability of the ATM Fleet. Additionally, will assist in the set-up and bring live of ATM distribution activities.
ATM responsibilities include:
- ATM Management Reporting
- ATM Issue Tracking Responsibility and escalation to multiple vendors to ensure KPI compliance
- ATM systems set-up for ATM Add/Moves/Changes
- External vendor oversight and problem resolution thru vendor mgmt. partnership
- Additionally assist in strategic initiatives of the ATM Channel