- ServiceNow Certified System Administrator
- Experience on ServiceNow platform as the primary job function
- Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
- Understanding of foundation level ITIL version 3 or 4 (certification preferred)
- Experience with Agile software development methodologies
- Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
- Experience managing instances & support tickets through HI Service Portal
- Experience with Active Directory and Single Sign-On (SSO)
- Experience in usage of jQuery, Bootstrap and AngularJS frameworks
- Excellent communications skills (both written and verbal) with strong presentation and facilitation skills
ServiceNow Administrator Overview
This position will function as a highly skilled ServiceNow Administrator responsible for implementing new solutions and troubleshooting issues on the ServiceNow platform.
Responsibilities
- Daily support, administration, and maintenance of the ServiceNow platform
- Lead ServiceNow system upgrade planning & execution
- Manage configuration changes & ensure consistency across environments
- Establish & maintain ServiceNow configuration standards & best practices
- Schedule & verify instance clones
- Support update set creation and migration
- Manage instance security, access, and ACLs
- Perform error identification / remediation across all instances, including working with end users to resolve issues
- Implement and integrate modules
- Contribute to ServiceNow releases
- Create and maintain documentation for applications & modules
- Coordinate integrations with other applications
- Maintain expert knowledge on the ServiceNow platform
- Effectively manage and prioritize implementation tasks
- Mentor other team members
Requirements
- ServiceNow Certified System Administrator
- MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.
- Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
- Understanding of foundation level ITIL version 3 or 4 (certification preferred)
- Experience with Agile software development methodologies
- Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
- Experience managing instances & support tickets through HI Service Portal
- Experience with Active Directory and Single Sign-On (SSO)
- Experience in usage of jQuery, Bootstrap and AngularJS frameworks
- Excellent communications skills (both written and verbal) with strong presentation and facilitation skills