• US Citizen

• H1B Work Permit

• Corp-Corp

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th Mar 2023

5+ years of experience in ServiceNow platform working in different modules like, CSM, ITSM, ITOM, GRC etc. 

Responsibilities:  

• Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration &configuration, testing, and end-user support. • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology  

• Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.  

• Contribute to the delivery of recurring platform releases.  

• Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.  

• Contribute to and assist in managing the roadmap for customer support & service technology enhancements.  

Qualifications and Experience:  

• Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).  

• Minimum of five (5) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.  

• Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.  

• Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.  

• Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.  

• Demonstrated experience working with a managed service provider to partner on delivery.  

• Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders. Education & Special Training