Business Solutions Analyst, Customer Experience Services
What you’ll do
- First be a customer advocate. Look at every problem and our solutions in the eyes of our customers, be it internal or external.
- Understand and translate the business strategy, business goals and business processes into an IT solution.
- Research, analyze and recommend solutions which meet the business needs for new projects.
- Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.
- Translate business architecture through the elicitation and definition of functional requirements.
- Produce system documentation and data flows.
- Quickly identify a problem and resources required to resolve; take ownership and drive the problem to resolution.
- Develop business specifications for application development or enhancements and be the key interface between users and engineers.
- Provide level 3 end user support as called upon by the Production Support Team.
- Manage requirements volatility, integrity and continuity via change management and reprioritization as well as work closely with Release Management.
- Use structured and disciplined approaches to solving technical problems.
What you need to succeed
- 3+ years of Microsoft Dynamics 365 CRM BSA. Preferably supporting Customer Care related functions.
- 3 years of experience in configuring and managing Dynamics CRM application.
- Ability to communicate effectively and experience in documenting requirements and specifications is essential.
- Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
- Ability to balance multiple tasks/priorities, consistently meeting deadlines.
- Knowledge of SDLC and scrum methodologies.
- Ability to build and manage cross functional relationships.