Strong process orientation and the ability to interface with cross- functional and geographically dispersed teams.
Write and maintain documentation of client s calls and requirements
Able to thrive in a fast paced, high energy and fun work environment that is agile (i.e. Scrum) and deliver value incrementally and frequently
Proven ability to take leadership role in projects that span multiple teams, ability to deliver on time working in a fast paced agile environment.
Articulate technology solutions to both technical and business audiences during conference calls, presentations and UAT release.
Quickly learn complex new ideas, technology and customer s requested features
Maintain close working relationships with Customers and in- house developers; champion application delivery, and provide technical consulting support
Conduct demonstrations (face to face / WebEx / Skype) and educate prospects on the capabilities of organization s services, as well as demos of the software developed by the inhouse teams
Gather Client s Application requirements, and coordinate with development, design and front end team to the scope and estimate effort required.
Technical Account Management: communicate on a regular basis with assigned customer accounts to identify any potential new opportunities for product sales and/or services.
Your profile
Preferably 3- 5 years of experience and 2- 3 years experience in handling International clients
Candidates with Digital Marketing and Social Media Agency background preferable
Excellent communications skills written as well as verbal
Good presentation skills
Knowledge on latest web technology and social media integration experience will be an added advantage
Ability to distill complex requirements into clearly defined application features, and actionable insights.
Understand customer s goals needs and articulate them into application features to achieve client s goals.
Comfortable spending after hours time to help customers, and coordinating with development teams.
Technical background experience (Mobile, PHP, XML, HTML, CSS, JavaScript) a plus
The ideal candidate will have strong analytical skills and troubleshooting skills and attention to detail
Creative solution seeker with Go- get- it- done attitude!