Evaluate and analyze activities creating process workflows, screen mock-ups, use cases and descriptive documentation that supports the end-to-end enhancement lifecycle process.
Consult with Product/Business to define necessary system enhancements to implement new or update existing features and process
Review and evaluate requests for enhancements
Create user stories, workflows, use cases, mockups…
Leads/coordinates system change process from requirements through implementation
Integrate Agile testing and quality assurance to ensure customer satisfaction
Ability to conduct activities and perform tasks related to unit, System Integrated and UAT testing. Review test scripts.
Support production releases and onboarding of clients.
Oversee process for technical issue escalation and prioritize technical issue resolution
Perform root cause analysis, identify defects/bugs and recommend course of action – effectively use complex analytical interpretive and problem-solving techniques
Understands Payment solutions and apply knowledge to data analysis, processes improvement and problem resolution. Knowledge of Volpay is a plus.
Collaborating with Immediate Payments, Tokenized Payments and other digital business partners to identify and implement appropriate solutions.
Qualifications:
Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
10+ years of experience in business analysis required.
Highly proficient in writing user and system stories and supporting documentation - business process and system workflows
In depth understanding of Agile/SCRUM methodologies
Proficiency in Jira/Confluence/MS Office
Proficient in successfully executing on define-build-test cycles
Proven capacity to lead clarification and 'translation' of less-technical documentation and/or requirements into highly technical subject-matter
Extensive knowledge of software engineering and object-oriented design
Strong communication and collaboration skills are important for this role. Candidate must be able to communicate effectively to multiple audiences from both technical and business perspectives
Demonstrated leadership and management skills
Solid knowledge of the Payments Industry – Previous experience working with one or more US payment rails such as TCH Real Time Payments, FedNow, Tokenized Payments - Zelle, Digital Wallets or Digital Cards is required. ISO 20022 is a plus.
Hands-on experience on Payments Systems and exposure to Payments Hub, Clearing & Settlement