• US Citizen

• H1B Work Permit

• Corp-Corp

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Mar 2023

This role is at Charter Communications specifically in the IVR development team. This role can be remote, but for conversion mustgo into the office in Stamford, Connecticut. 

The project will be improving the IVR experience for the Charter external customers. This role will pull data to help build use casesand ‘how to handle’ based on those use cases. The work will be done to determine WHY the customer is calling

This role will have to find the needed data in differentsystems in Charter. The manager is building this new role on his team andthis role has to hunt/gather the data, then work with the developers to map to the existing systems.

Required/DesirableSkills:

Required Skills

-       Kafka,APIs, ETL Jobs,

-       Understandinghow to map the data to the billing systems, customer records etc

-       CriticalThinking Skills as it relates to data and locations

-       Basicdata analyst skills

? Nice to Haves (not required, but anextra plus if you have the experience)

-       Charter experience with billing systems and customer records

-       PEGA experience