- Minimum 3 years of direct experience as a ServiceNow Admin or application owner
- Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
- Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
- Hands on experience in Service Catalog/Service Portal modules.
- Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
- Experience with Flow designer, Workspaces and UI Designer desirable.
- Ability to draft and document test plans for both a technical and business user audience.
- Ability to be flexible, adaptable and learn new concepts quickly.
- Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
- Excellent demonstrable written and verbal communications skill
- Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable.
- Demonstrates a high degree of customer service and teamwork.
- Good organizational, multi-tasking, and time-management skills
- Demonstrated understanding of ITIL processes, operations, and procedures.
- Overarching understanding of ServiceNow Enterprise product suite.
Education and Certification(s):
- ServiceNow System Admin Certification required.
- ServiceNow Certified Implementation Specialist a plus
- ServiceNow Certified Application Developer a plus
- ITIL Certification is highly desirable.