This candidate should possess the skills and essential knowledge necessary to design, build, and customize Lemongrass CMDB within ServiceNow.
Providing insight and expertise into the ServiceNow CMDB/Discovery capabilities and roadmap
Identify Configuration Items (CIs) and map to the ServiceNow application model.
Control CI information, ensure upstream/ downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships.
Perform verification and regular audits of CMDB information.
Maintain quality of data, relationship and lifecycle of CIs in ServiceNow CMDB
Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, and Service Catalog are maintained and offer optimum value.
Experience with ServiceNow integrations (Rest API design, web services, database integrations)
Work with the client and business stakeholders to create workflows, working demos, and prototypes prior to full deployment within the ServiceNow environment.
Communicating with technical and non-technical customers related to ServiceNow Platform