• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 3rd May 2023

Certification by ServiceNow as a ServiceNow Certified Developer is preferred.

When submitting candidates please fill out skills list at end of email.  Candidates will automatically be rejected if skills list is not filled out.

The individual will focus on ServiceNow development and administration via configuration, implementation, and integrations that must occur to support service projects needed to execute the Services Strategy and Roadmap.  Will provide technical development and environment execution of the ServiceNow product.  Requires expert experience and skills in the ServiceNow product on which ServiceNow is implemented.

Knowledge and skills required are as follows:

•           Business Rules, Client Scripts, UI Scripts, Script Includes, and ACLs

•           JavaScript, Angular JavaScript, HTML/CSS, REST API, Web Services, SOAP, and HTML

Required Skills

1.  JavaScript - 5 years

2.  XML/HTML/CSS - 5 years

3.  Rest API/SOAP/WSDL- 5 years

4.  Angular JS Frameworks - 2 years

Desired Skills

1.  jQuery - 2 years

2.  Ajax/Jelly - 2 years

3.  ITIL Process Knowledge

4.  MYSQL

5.  ServiceNow Administrator Certification

Responsibilities:

• Function as a ServiceNow subject matter expert.
• Configure, develop, and implement commonwealth’s ServiceNow modules per requirements, established procedures and ITIL processes.
• Deliver support and designs required for integration with statewide systems, software products, and vendor systems.
• Participate in the test approach, conditions, and scripts used as the basis for detailed test scenarios.
• Provide input relating to training and/or documentation materials.
• Effectively performs product tests and deployments.
• Identify appropriate business examples to illustrate key concepts/features.
• Anticipate, identify, track, and resolve issues and risks affecting own work and work of the TBO – ITSM Service Management Automation and Integration team.
• Participates and/or coordinates in product design reviews to verify that design meets quality standards and functional/technical requirements.
• Provides accurate estimates for design and configuration efforts for the development and installation of new ServiceNow services, ServiceNow software changes and ServiceNow enhancements.
• Apply specific expertise to ensure the ServiceNow tool meets defined customer objectives.
• Anticipate and resolve issues specific to the ServiceNow tool.
• Analyze and provide input on the functional and technical impact of product planning decisions.
• Participate in product design reviews to verify that designs meet quality standards and functional/technical requirements.
• Perform impact analyses on production fixes and enhancements.
• Perform technical research as it relates to application modification methodologies, strategies, and design.
• Accurately set severity of identified defects.
• Experience with other IT tools (i.e. MS Office, Visio, etc.)

Please enter the number of YEARS Candidate has worked with the skills below - Candidates will automatically be rejected if skills list is not filled out.

1.  JavaScript -

2.  XML/HTML/CSS -

3.  Rest API/SOAP/WSDL-

4.  Angular JS Frameworks -

1.  jQuery -

2.  Ajax/Jelly -

3.  ITIL Process Knowledge -

4.  MYSQL -

5.  ServiceNow Administrator Certification _________YES   ____________NO