• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th May 2023

•        7 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow

 

•        JavaScript, XML, HTML

 

•        Experience designing and deploying web-based end user self-service portals

 

•        Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services

 

•        Experience with Service Now forms, fields, views, lists, UI policy and actions, and client and server scripts

 

•        Ad hereto the best practices and standards on the Service Now platform as defined by agency process and Fed RAMP compliance

 

•        Handle all enhancement requests and develop on ITSM application used on the platform

 

•        Experience integrating Service Now with other tools and services; monitoring, alerting and federated sources of CI data

 

•        Experience working in the governmental sector(local, state, or federal)

 

•        Experience successfully implementing the Service Now ITSM application and processes leveraging the ITSM framework

 

•        Experience performing continuous improvement initiatives for processes and services

 

•        Strong knowledge and familiarity with ITSM processes

 

•        Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience

 

•        Ability to develop insightful, beneficial, and action able analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations

 

•        Ability to obtain a security clearance with Fed RAMP administration standards

 

•        Produce unambiguous, comprehensive, and accurate interpretations of analysis.

 

•        Ability to obtain a security clearance with Fed RAMP administration standards.

 

Knowledge, Skills, Abilities and Competencies:

 

•        Decision Quality

 

•        Problem Solving

 

•        Directing Others

 

•        Hiring and Staffing

 

•        Drive for Results

 

•        Organizational Agility

 

•        Building Effective Teams

 

•        Motivating Others