• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th May 2023

Position is classified as hybrid. Candidate will need to report to Harrisburg at start of the assignment to pickup equipment. Currently contractors are working remote but telework policies could change 
 

Only EST candidates 
 

Any Visa

ServiceNow developer to focus on ServiceNow development and administration via configuration, implementation and integrations. 

A ServiceNow Product Specialist (Developer) will focus primarily on ServiceNow development and administration via configuration, implementation, and integrations that must occur to support service projects needed to execute the Services Strategy and Roadmap. The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within TBO.  Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement. 

The  ServiceNow Product Specialist will provide technical development and environment execution of the ServiceNow product.  The Product Specialist requires expert experience and skills in the ServiceNow product on which ServiceNow is implemented. Knowledge and skills required are as follows:   

• Business Rules, Client Scripts, UI Scripts, Script Includes, and ACLs 
• JavaScript, Angular JavaScript, HTML/CSS, REST API, Web Services, SOAP, and HTML 
• Function as a ServiceNow subject matter expert. 
• Configure, develop, and implement commonwealth’s ServiceNow modules per requirements, established procedures and ITIL processes. 
• Deliver support and designs required for integration with statewide systems, software products, and vendor systems. 
• Participate in the test approach, conditions, and scripts used as the basis for detailed test scenarios. 
• Provide input relating to training and/or documentation materials. 
• Effectively performs product tests and deployments. 
• Identify appropriate business examples to illustrate key concepts/features. 
• Anticipate, identify, track, and resolve issues and risks affecting own work and work of the TBO – ITSM Service Management Automation and Integration team. 
• Participates and/or coordinates in product design reviews to verify that design meets quality standards and functional/technical requirements. 
• Provides accurate estimates for design and configuration efforts for the development and installation of new ServiceNow services, ServiceNow software changes and ServiceNow enhancements. 
• Apply specific expertise to ensure the ServiceNow tool meets defined customer objectives. 
• Anticipate and resolve issues specific to the ServiceNow tool. 
• Analyze and provide input on the functional and technical impact of product planning decisions. 
• Participate in product design reviews to verify that designs meet quality standards and functional/technical requirements. 

  

Skill 

Required / Desired 

Amount 

Number of years 

JavaScript 

Required 

5 

  

XML/HTML/CSS 

Required 

5 

  

Rest API / SOAP / WSDL 

Required 

5 

  

Angular JavaScript Frameworks 

Required 

2 

  

jQuery 

Highly desired 

2 

  

Ajax / Jelly 

Highly desired 

2 

  

MySQL 

Highly desired 

2 

  

ITIL Process Knowledge 

Highly desired 

  

  

ServiceNow Administrator Certification 

Highly desired