Client is looking for an outstanding Site Reliability Engineer (SRE). The SRE will serve as a highly specialized technical lead focusing on operational stability by driving IT operations readiness through the continuous improvement in our products.
This role will involve working closely with development teams and business partners implementing enhanced monitoring and alerting capabilities for our distributed platforms.
Additionally, the SRE will aid in the development of automation to reduce MTTR and manual tasks. We are looking for a high energy team player with an innovative mindset interested in joining a group of IT professionals dedicated to enhancing IT operations. Passion for technology and problem solving are a must have.
The Work Itself
- Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness
- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive monitoring and alerting.
- Provide continuous feedback to development teams on system stability, defect analysis and system enhancements
- Develop run books and patterns to sustain applications in a production environment
- Participate in technical discussions and drive transition to sustain activities with the development and production operations teams
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
- Partner with application owners to develop creative and effective solutions to mitigate risk and successfully remediate any audit issues
- Participate in RCA and SWAT investigations for the IT Production Engineering team
- Plan for validation and verification of changes deployed by infrastructure teams, development teams and sustain team
- Participate where needed in day-to-day execution of real-time advanced level technical support and troubleshooting
- Provides guidance in resolving performance related issues and designing solutions for any technical issues faced by the application
- Review technical documentation
The Skills You Bring
- Experience in enterprise development and production troubleshooting and issue resolution
- Shows knowledge and understanding of enterprise-scale platforms and architectures
- Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
- Experience with Co-ordination between upstream applications to resolve incidents
- Grasp innovative technologies and can adapt to rapid shifts in priorities
- Applied AWS/Cloud experience preferred
- Applied DevOps experience
- Experience with Splunk, Datadog, AppDynamics or other similar monitoring tools creating dashboards, alerting and reports
- Correlate environment conditions and metrics to application events
- Experience debugging problems in a distributed system
- Experience with source control management, specifically Git.
- Developers with IAC and AWS experience are welcome to apply.
- Experience with Salesforce, Genesys or Telephony is a plus
Mandatory Skills:
• Applied DevOps experience
• Experience with Splunk, Datadog, AppDynamics or other similar monitoring tools creating dashboards, alerting and reports
• Correlate environment conditions and metrics to application events
• Experience debugging problems in a distributed system
• Experience with source control management, specifically Git.
• Experience in enterprise development and production troubleshooting and issue resolution
• Shows knowledge and understanding of enterprise-scale platforms and architectures
• Possesses strong analytical, problem-solving skills and exhibits strong leadership skills
• Experience with Co-ordination between upstream applications to resolve incidents
• Grasp innovative technologies and can adapt to rapid shifts in priorities
Desired Skills:
• Applied AWS/Cloud experience preferred
• Developers with IAC and AWS experience are welcome to apply.
• Experience with Salesforce, Genesys or Telephony is a plus