• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th May 2023

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the temporary contractor staffing position of ServiceNow Administrator biased in Atlanta, Georgia.

 

Key Responsibilities

•             Assists in developing standard IT configuration and asset management methodology

•             Develop CMDB policy, processes, and knowledge base

•             Conduct reporting on configuration audits and reconciliation

•             Maintains CIs to ensure CMDB accuracy and completeness

•             Drives visibility on process adherence and compliance improvement opportunities

•             Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

•             Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned

•             Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance

•             Create and document requirements for efficient process design that includes self-service options with limited manual effort

•             Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management

•             Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance

•             Draft technical process documentation

 

Requirements

•             5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.

•             In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.)

•             Certification in ServiceNow system administration is highly desirable; ITIL Foundation certified, or related experience preferred

•             Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork

 

Education and Certifications

•             Bachelor’s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience

•             ITIL Foundation & ServiceNow Administration Certification preferred

 

Bachelor’s degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience

Required

 

 

ITIL Foundation & ServiceNow Administration Certification

Highly desired

 

 

 

In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.)

Required

5

Years

Experience as a ServiceNow Administrator

Required

8

Years

 

Experience in IT Asset Management processes

Required

5

Years

Experience in Cloud Administration

Required

8

Years

 

Question 7

Remote Work Permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being. However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?