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• No of position :- ( 1 )

• Post :- 13th May 2023

Salesforce plays a critical role for our Customer Obsession, Defense, and Global Services teams. Reporting into the Senior Manager, Enterprise Systems, this role will partner with the Global Services teams to develop a robust Salesforce roadmap and advise the teams on how to best leverage Salesforce to the fullest. Tactically, this position will lead the execution of high-priority initiatives and be responsible for the overall architecture, administration, enhancement and ongoing support and maintenance of Salesforce and ancillary applications. As a Senior Salesforce Consultant, you will be responsible for providing guidance and support to clients on all Salesforce-related matters. You will leverage your deep knowledge of Salesforce functionality, configuration, and customization to ensure that clients get the most out of their Salesforce investment.

Key Responsibilities:

●      Serve as a Salesforce subject matter expert and collaborate with the business to optimize the technology stack and implement new solutions to help streamline processes.

●      Act as a trusted advisor to internal clients, offering guidance and recommendations on how to optimize their Salesforce investment.

●      Act as a solution architect by collaborating with internal stakeholders and product vendors to document business requirements, as well as technical, procedural and functional gaps, then design/implement effective solutions to address those needs.

●      Identify additional areas of training, best practice methods for achieving optimal effectiveness and automation that will streamline operations.

●      Stay up-to-date with Salesforce developments and advise clients on how to take advantage of new features and functionalities.

●      Assist the Senior Manager, Enterprise Systems to build out the team and implement the right application development/support model.

What You Bring to The Party:

●      Minimum of 5 years of Salesforce experience with Salesforce partner certification or minimum of 7 years of Salesforce experience without. At least 1 full cycle global Salesforce implementation is preferred.

●      Bachelor’s degree or equivalent experience, 7+ years of experience working at a hyper-growth global e-Commerce company, top consulting firm or organization working with CRM systems.

●      Salesforce certifications (e.g., Certified Administrator, Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant) at least one required.

●      Strong knowledge of and extensive experience working with the following Salesforce modules (Lightning,  Sales, Service, and Marketing cloud) and integrations.

●      Extensive understanding of the end-to-end functional sales business processes.

●      Familiar with Salesforce audit requirements and processes.

●      Familiar with Atlassian Jira Sprint development / deployment.

●      Skilled in interviewing business users, collecting and interpreting requirements, and explaining the solution details to business audiences.

●      Strong project management skills and ability to rally team members and teams around key project deliverables and goals.

●      Excellent interpersonal, communication and presentation skills with strong customer service orientation: This role will constantly be communicating concerns, changes, processes, and explanations across a wide spectrum of stakeholders and users.

●      Demonstrated leadership, management, and decision-making skills. A strategic, long-term thinker: As we evolve our processes to support our growth, we want to look beyond short-term fixes.

●      Strong analytical skills with the ability to quickly understand complex systems.

●      Experience working in a fast-paced, high-tech and customer obsessed environment with a diverse set of stakeholders in multiple geographic locations. You are able to work well under pressure with limited direction and are comfortable with change.

●      Team-oriented, collaborative nature; be ready to wear many hats. We’re a small, fast-growing team. Everyone needs to pull for each other, share best practices, and take on work that will make our entire organization successful.