Facilitate the delivery of technology solutions that add business value (50%)
- Interfacing with internal and external stakeholders to determine business, functional, and technical requirements that support organizational business goals, documenting those requirements, and working with Product Owners, Developers, Project Managers, and QA Analysts to deliver business technology solutions including:
- Analysis and recommendation of innovative solutions to improve the efficiency and quality of the process, and increase productivity, availability, and performance to aid in long-term strategic and operational goals.
- Collaborate with the Product Owner, Stakeholders, and Delivery Team(s) to gather functional and non-functional requirements.
- Facilitate sessions with all relevant stakeholders to drive clarity and agreement on requirements.
- Incorporation of architecture and security requirements
- Documentation of requirements, test case oversight, and change management procedures from a business owner perspective for existing mission-critical systems & applications ensuring change meets (or exceeds) business objectives.
- Oversight of the design of applications and the mapping of functional business requirements into technical requirements/agile stories.
- Transition of services and oversight of application migration when appropriate, including documentation, communication, and approvals with all relevant client Units and business owners
- Responsible for the overall planning, execution, and success of assigned projects. Partner across the company to translate business needs into solutions that interoperate, create efficiencies, provide the highest level of customer experience, and drive improved utilization of self-service/automation by internal and/or external users.
Service Strategy (30%)
- In partnership with IT and business stakeholders, evaluate alternative solutions to meet business requirements utilizing proven tools/methodologies to facilitate build/buy decisions.
- Work with Business Owners & IT product and portfolio management on feasibility, cost, and requirements for new tools, services, and products
- Develops and describes a sufficient understanding of both the business processes/objectives/outcomes and technology solutions and uses that knowledge to propose and guide business improvements.
- Collaborate and continuously develop strong and productive working relationships with members of the company Business Unit(s) and company IT Teams.
- Provides consultation for business projects that often integrate new technology and/or carry out organization-wide operational and technology functions.
Service Operations and Continual Improvement (20%)
- Assists with the formulation, analysis, and review of business case documents, project plans, and schedules to ensure it is accurate and valid to required business needs.
- Reviews, updates, and develops documentation including but not limited to requirements, process workflows, wireframes, screen element specifications, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use.
- Responsible for consistency, clarity, and quality in all documentation and other artifacts by reviewing, validating, editing, rewriting, and authoring as necessary.
- Acts as liaison between business and IT for assigned projects. Ensure users and customers are provided professional, courteous, and timely responses and communications.
Education
- Bachelor's degree or equivalent experience in Business, Information Systems, or Computer Science discipline
- Master's or other advanced degrees Preferred
Work Experience
- 7+ years of related experience that includes increasing levels of responsibility in gathering and defining requirements, analyzing/mapping business processes, and supporting the design, development, implementation, and maintenance of solutions, services, products, and applications Required
Preferred Experience:
- Experience leading IT/software project teams from business and functional requirements through service operations Preferred
- Experience required in participating in or managing projects in an environment with quality management systems e.g. ITIL, Six Sigma/Lean Six Sigma, etc. Preferred
Skills and Requirements
- Good understanding of Enterprise Architecture and distributed systems
- Capability to motivate others within a non-direct reporting structure to execute change
- Strong analytical skills and proven track record of utilizing a team-based approach to quickly and accurately resolve system/solution issues.
- Good knowledge of business information technology best practices
- Strong business analysis, and project management skills
- Strong communication and writing skills on a business and technical level.
- Strong skills in documentation for business and technology user audiences.
- Good technical background and ability to effectively balance multiple priorities
- Strong understanding of system development, IT, and business processes and their inter-relationship.
Understanding of the Software Development Life Cycle