Job Summary: We are seeking a highly skilled and experienced Senior Business Analyst with a strong technical background and a proven track record of success in implementing ChatBot projects. The ideal candidate will have a comprehensive understanding of business analysis processes, methodologies, and tools, as well as the ability to work collaboratively with cross-functional teams to drive successful project outcomes.
Key Responsibilities:
- Conduct comprehensive business analysis activities to define project scope, requirements, and success criteria.
- Develop and maintain project documentation including business cases, requirements specifications, use cases, and process flows.
- Work collaboratively with cross-functional teams including developers, testers, and project managers to ensure timely and successful project delivery.
- Lead requirements gathering sessions, facilitate workshops, and present findings to stakeholders at all levels of the organization.
- Identify and manage project risks, issues, and dependencies, and develop contingency plans where required.
- Leverage technical expertise to provide guidance and support to the project team, and ensure that technical requirements are accurately captured and documented.
- Actively contribute to the continuous improvement of the business analysis practice, by identifying and implementing process improvements, tools, and techniques.
Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field.
- 5+ years of experience in business analysis or a related role, with a strong focus on technical projects.
- Experience in implementing ChatBot projects is add on.
- Comprehensive understanding of business analysis processes, methodologies, and tools.
- Strong problem-solving skills and ability to develop creative solutions to complex problems.
- Excellent communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
- Proven ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
- Ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
- Telecom industry experience is preferred, but not required