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No of position :- ( 1 )
Post :- 3rd Jul 2023
Responsibilities:
Develops, documents, and delivers functionality within the ServiceNow platform to ensure project requirements and operational needs are met.
Writes moderately complex code, based on their translations of functional requirements and unit tests code to ensure proper functionality for business use
Assists in the support of the system. Taking responsibility for on-call issues, acts as first point of contact for alert triage, review problem(s), identify issue(s) and work to resolve it.
Collaborates within team to discuss issues and resolutions; provides status updates so others are informed of any implications that might affect them (e.g., trading implications).
Assists in the estimation of the size of the effort required to complete the project based upon analysis of requirements of modules assigned to them; estimates costs and time allotment needed for a project.
Stays informed of recent programming/technology topics to keep up to date and ensure their ability to work on a variety of projects using the latest languages/applications; receives cross training to support ServiceNow applications.
Provides 24-hour on-call support rotation and performs effective triage and troubleshooting
Tasked with developing modules of an application of low to moderate complexity that will perform, within a system, to meet business requirements in light of constraints with development languages, platforms, and standards. Responsible for exploring and sharing alternative solutions
Deadlines have been established to protect the business from financial exposure. This role often faces pressure situations while resolving production issues. Responsible for handling these situations with a sense of urgency.
Must keep current with new programming developments, learning curves for understanding new language/applications. Held accountable for self-development, may be assigned a mentor.
Requirements:
3+ years of relevant experience as a ServiceNow Administrator/Developer
Solid understanding of JavaScript
Familiarity with Relational Database Concepts and Design
Adaptable and able to learn quickly
Ability to translate functional business requirements into technical solutions
Solid analytical, troubleshooting, and problem-solving skills
Ability to work both independently and in a team environment
Solid verbal, written, and interpersonal communication skills
Must be able to prioritize and execute tasks in a high-pressure environment
Preferred knowledge and skills:
Solid understanding of modern JavaScript and UI framework/libraries (React, Angular, Jelly, HTML/CSS)
Experience integrating ServiceNow with other systems using web services (REST/SOAP) and related technologies (JSON, XML)
Experience creating and maintaining unit/integration/end to end tests in ServiceNow's Automated Test Framework
Experience with scripting languages such as PowerShell, Python, Perl, and/or Unix shell
Experience with the following ServiceNow modules
• ITSM
o Incident / Problem
o Change Management
o Next UI Workspaces (Service Operations Workspace)
o Service Catalog
o Service Portal / Employee Center
o Understanding of ITIL framework
• ITAM
o Software Asset Management
o Hardware Asset Management
o Asset Lifecycle
o Procurement
o SCCM / Client Software Distribution
• ITOM
o Event Management
o Alert Management
o CMDB / CSDM
• Orchestration
o Flow Designer / Workflow Orchestration
o Integration Hub
• Experience working in an Agile/Scrum environment