Strong product knowledge of the ServiceNow platform and ability to envision and communicate the Product’s potential and value to the customer
Ability to facilitate requirements gathering discussions at senior levels across the government customer
Experienced in Cloud Technologies and Saas Products
Knowledge on Content management
Strong customer service skills are needed to facilitate and conduct client meetings
Analyzes business activity and user profiles to identify service demand and develop forecasts for expected service demand changes and IT resource capacity and availability requirements
Conducts trend analyses on historical data and capacity planning related to workforce changes
Responsible for gathering business and user requirements from stakeholders, and translating these requirements into stories to develop and deliver the required platform functionality
Maintains working relationship and communication with project managers
Interacts with Scrum Team, Designers, and Developers. Has full understanding of the agile approach and the managing/building/grooming/prioritization of the Product backlog
Ensures stakeholders are represented during planning, development, and release processes.
Monitor, Respond, and Resolve tickets in the ServiceNow Support queue, within defined SLA
Support other teams as needed based on subject matter expertise.