• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 9th Aug 2023

•            6+ years of professional Business Analyst experience

•            3+ years developing, supporting and/or managing (Marketing, Sales, Service Cloud)/ Salesforce Development requirements

•            3+ years of experience working in projects utilizing the Agile methodology

•            Bachelors' degree (or commensurate experience)

•            At least one Salesforce Certification such as Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Salesforce Business Analyst – Multiple preferred

•            Proven record of success in driving Salesforce requirements and documentation to successful project completion

•            Deep knowledge of Salesforce declarative and customization capabilities

•            Proficient in Microsoft suite of tools

•            Experience managing projects using Agile software tools such as DevOps, Rally, JIRA, etc.

•            Understanding of systems analysis, including root cause analysis and other process modeling and systems design methodologies

 

Soft Skills (Required)

 

•            Excellent oral and written communication skills

•            Strong accountability, planning, and organization

•            Ability to proactively lead and empower teams, communicating appropriately to ensure a team’s success

•            Highly developed interpersonal skills

•            Ability to multi-task and perform effectively in a fast-paced environment

•            Able to think independently and consider cross-functional and downstream impacts

•            Experience working in onshore/offshore team model

•            Curious with a desire to learn and keep up with the latest Salesforce and industry trends

 

Desired Skills/Experience? 

 

•            Knowledge of the Healthcare industry, Call Center and/or Eligibility functionality is a huge plus

•            Experience leading large scale data migration efforts

 

Business Analysis Responsibilities

 

•            Plan, define, author, and assist in the design of Salesforce solutions

•            Collaborate with resources from across Salesforce team to ensure that requirements are understood and implemented as specified

•            Compose User Stories

•            Diagram and evaluate existing processes; interpret into Salesforce requirements and solutions

•            Document and initiate improvements to existing processes

•            Audit processes to identify process and performance defects

•            Advise the business on Salesforce best practices and tools/solutions

•            Prepare presentations for the team and management highlighting progress and risks

•            Identify inefficiencies and assist in providing innovative approaches to resolve

 

 

 

 

 

Administrator Responsibilities

 

•            Administer all aspects of the Salesforce application including users and license management, new user setup and deactivation, roles, profiles, OWDs, sharing rules, and permission set groups, etc.

•            High level of familiarity and proficiency enabling and administering multiple Salesforce cloud applications

•            Triage and successfully close user support tickets

•            Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, custom settings, dashboards, and reports

•            Lightning framework expertise

•            Sandbox environment management

•            Monitor user adoption

•            Maintain database for integrity and accuracy including cleansing and duplicate record management

•            Conduct user training and create training materials

•            Conduct relevant research, data analysis, and create reports

•            Understand and help implement the security of Salesforce (as appropriate)