Solutioning and Design the ITOM solution using industry best practices.
Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
3rd party software integrations with ServiceNow
Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
MID Server management experience
Experience in multiple ServiceNow implementations
Lead the configuration and customization of ServiceNow instances.
Good to have Experience
Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Understanding of Application and Technology Portfolio Management
Experience with discovery technologies (ADDM, TADDM, UD, etc.)
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
Experience of custom applications development
Experience in working on Performance Analytics
Design and modification of ServiceNow Service Portal.
Domain Separation and designing the Process and data flow within various domains.
Knowledge of LDAP/Active Directory/SSO.
Review existing set up and provide best practice recommendations in line with the OEM.
Monitor health, usage and compliance of ServiceNow systems.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Experience with HTML coding and Jelly script strongly preferred.
Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Self-starter and innovator.
Professional
5+ years of experience with ServiceNow required.
8+ years of experience with the IT Industry required.
Academics
Certification as ServiceNow System certified administration
CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
Certified Implementation Specialist- ITSM
ITIL Foundations certification is preferred.
Bachelor’s degree or equivalent combination of education and experience.