US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
Corp-Corp
W2-Permanent
W2-Contract
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 11th Aug 2023
We are hiring a ServiceNow Architect to assist our client in adopting and adapting SPM/ ITBM best practices. The ideal candidate will possess a broad and deep technical understanding of the ServiceNow Platform with specific focus on the applications in the Strategic Portfolio Management (SPM) Suite of Products.
Responsibilities:
• Provide Strategic Portfolio Management (SPM/ITBM) technical knowledge and expertise to the SPM delivery team, customers, and stakeholders.
• Participate in business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders, supporting the SPM Business Consultants
• Design, configure, test, document, and deploy platform solutions to the environment
• Provide technical insight into the solutioning for the best customer experience and value proposition
• Primary liaison with customers for operational concerns including system health and planning for patches/upgrades
• Ensure tool configuration consistency across development, testing, and production environments
• Implement and enhance ServiceNow platform and modules per business requirements
• Keep current with new ServiceNow capabilities and technologies
• Assist in translating business requirements into technical requirements
• Oversee or complete configuration, reporting and workflow administration to support business processes on the platform
• Formulate testing approaches and test cases and document them
• Create technical architecture and technical specification documentation
• Manage and communicate process, business, and technical requirements to the developers/engineers as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Consistently and proactively meet deadlines for project deliverables, such as user stories, technical design documentation, technical knowledge transfer documents, etc.
• Communicate and partner with business consultants, client owners, and managers on how business management process improvement(s) can be achieved in the SPM tool set
• Build strong customer relationships and deliver customer-centric solutions and enable the customer to envision the possibilities on the ServiceNow platform
Required Skills:
• Demonstrated technical knowledge of and experience with ServiceNow platform with a specific focus on the Strategic Portfolio Management suite of products (Financial Management, Business Planning Portal, Alignment Planner, Innovation, Demand, Resource, Time, Project, Program, Portfolio Management, Agile Development, Test & Release Management, etc.)
• 3 years of demonstrated ServiceNow Administration experience
• JIRA integration experience and SPM implementation experience.
• Knowledgeable and experience working with ServiceNow Data Filtration capability
• Able to provide a demo in a workshop to the client on ServiceNow Data Filtration capability and SPM features
• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Authenticity, self-awareness, resiliency, and curiosity
• Domain knowledge and experience with Strategic Portfolio Management practice capabilities a plus