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• UG :- - Not Required

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• No of position :- ( 1 )

• Post :- 12th Aug 2023

The HM shared he is looking for the following in his ideal candidate:
- End to end migration of applications in the IVR process
- Performing extensive Analysis on IVR call flow, Exit points, Utilization and Speech performance.
- Gathering, analyzing and documenting Business Requirements.
- The candidate is a bridge between development and the business.

Please ensure more details related to IVR experience is highlighted. Please remove irrelevant experiences.
Presented Analyst candidates MUST have the capability to write business and technical requirements and be able to test IVR flows.

JOB SUMMARY:
The Senior Applications Analyst is responsible for applying past experience and industry standards in the planning, organizing and conducting of a Business Needs Assessment, most commonly referred to as Business Requirements, for the development of systems capabilities that are cost effective, creative, and that meet user's needs. This role may engage in the solutioning of complex challenges and may recommend and implement system configurations to accomplish complex project goals. The Senior Applications Analyst plays a durable role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business.

ESSENTIAL DUTIES

• Works independently in assisting the business in building upon the project definition, description and vision document, which may include scope, risk, and identification of stakeholders with infrequent oversight

• Plans, coordinates, and creates written documentation that clearly describes the needs of the business, which may include Business Requirements, Business Use Cases, Process Models, Business Needs Analysis, or Conceptual Design Documents.

• Gathers requirements, researches and analyzes existing, and proposed solutions in the development, modification, or enhancement of programs or systems.

• Engages in dependency analysis, functional design, workflow analysis, use case analysis, data and process modeling, and has a clear understanding of the current and future business rules

• Participates in the Testing discipline by partnering with the Test Lead to support including Test Planning, incident research and analysis, Test strategy, QA and user acceptance testing functions, as needed

• Leverages a deep understanding of system behavior and data properties to assist Test Lead in determining efficient and effective approaches to testing broad and/or complex topics

• Works independently to prepare and plan all aspects of the Requirements discipline, including controlling or participating in estimating, feasibility analysis, meeting facilitation, management and executive reporting, change request management, issue tracking, process improvements, and project planning

• Provides support as needed throughout the project lifecycle, participating directly in issue resolution, break and hot fix support, and triage in the identification and resolution of all project incidents, documentation maintenance and traceability as related to the Requirements discipline

• Stays current with customer needs and strategies; utilizes formal and informal written communication methods to communicate updates and findings; and facilitates meetings and presentations to all types of diverse audiences

• Creates reports and analyzes data to identify solutions that meet business goals

• Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities

• This list is not all-inclusive and you are expected to perform other duties as requested or assigned