- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline.
- Minimum 1 year of ATF experience along with 8 years of ServiceNow hands-on experience is required.
- At least one ServiceNow mainline certification is required.
- Build and execute SNOW test plans, test cases, test scripts for both manual and automated testing.
- Test ServiceNow Functionality across ITSM and ITOM Modules; Incident management, Customer Service, Change management, Problem management, Service Catalog, User Administration, Reporting, Discovery.
- Experience in creating reports.
- Working knowledge of HTML and JavaScript are preferable.
Mandatory requirements:
- Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent interpersonal skills and ability to Lead work in a team environment.
- Excellent verbal and written communication skills.
- Strong knowledge of ITIL.
- Should be flexible to work during any shifts (US/India) based on business need
- Results oriented and demonstrates ownership and accountability
- Analytical thinker, possesses ability to influence others and drive to correct solutions within contract constraints
- Broad understanding of Telecom domain.
- Ensure project execution profitability
Other Mandate Requirements:
- T2 Application production support, 24x7 On-Call Support, Good Communication skills, Proactiveness, Working in different shifts mostly Shift timing as per USA day shift (6:30 PM IST to 3:30 AM IST) AND/OR as per team's requirement including 24x7 environmen