POSITION SUMMARY & JOB DESCRIPTION
Job title: Key Account Manager
Reporting to: Head - DevOps
Job Location: Somajiguda,Hyderabad
Imternship Duration-6 months
WHAT BUZZWORKS OFFERS YOU
- The opportunity to work as a decision maker and execute strategic initiatives
- To be the part of growth journey from 400cr to 1000+ crs in next 3 FY
- To work at senior leadership level within this dynamic and highly successful organisation
JOB SUMMARY
A key account manager's main role is to retain top customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
ROLE & RESPONSIBILITIES
- To act as the main point of contact in all matters relating to client concerns and needs.
- To develop trust relationships with a portfolio of major clients to achieve long-term partnerships and to ensure they do not turn to competition.
- To Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and ensure the correct products and services are delivered to customers in a timely manner.
- To stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs.
- To take inquiries and requests from customers and address their needs.
- To meet regularly with other members of the team to discuss progress and find new ways to improve business.
- To maintain accurate client records, keeping track of any contract updates and renewals.
- To prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- To serve as the link of communication between key customers and internal teams.
- To resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- To play an integral part in generating new sales that will turn into long-lasting relationships.
- To identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
SKILLS
- Fresher
- Leadership Skills - A Key Account Manager should be a visionary.
- Communication skills.
- Relationship savvy.
- Business acumen.
- Result oriented
- An appetite for learning
QUALIFICATION
Bachelors degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field. An equivalent of the same in working experience is also acceptable.
TEAM MANAGEMENT
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