required skills (rank in order of importance):
- experience with excel and word.
- experience with process improvements
- must have initiative, be self-motivated.
- experience with integrated tax systems
- experience with SharePoint
leadership skills
- supervisory experience
- ability to train team members on tax data contained in the tax systems.
- ability to analyze and recommend enhancements to the integrated tax systems to effectuate team success.
preferred skills (rank in order of importance)
- ability to communicate clearly, both orally and written
- ability to prioritize tasks.
- ability to support team members in their job duties.
- ability to analyze the needs of team members.
- ability to multi-task and possess time-management skills.
- ability to establish and maintain excellent working relationships with business users, management, and IT staff.
- ability to create solutions for systemic team issues.
non-technical
- effectively interact and communicate with peer to director-level IT professionals.
- work closely with security and technology services staff as needed.
- must have initiative, drive and be a self-starter.
- ability to ask pertinent questions of others.
- proactively seek to identify, communicate, and implement process related improvements.
- effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders within DOR.
- collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
- prioritize numerous issues of varying severity, and effectively manage the resolution of collection accounts taking into consideration time constraints due to expiration of lines within IT systems.
- good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper management and team members.
- mentor and lead staff members.
Technical
- troubleshoot and recommend solutions and/or enhancements for collections data.
- regarding various collection reports generated by our integrated tax systems.
- recommend new reports that will enhance the success of the team to identify debtors through tax systems.
- maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
- adhere to corporate information security guidelines and promote information security among team members.
- performs other duties and special projects as assigned pertaining to tax systems.