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No of position :- ( 1 )
Post :- 12th Sep 2023
This is a technical BA / BSA with hands-on experience with contact center applications and development teams.
Required:
Must have contact center application experience.
Must have SQL query experience and be able to comb through databases.
Preferred:
Airline industry experience is nice to have,
No requirement for a bachelor’s degree.
The candidate that is going to get the job is going to come from a major airline and have an aptitude for contact center applications as a technical BA / BSA.
This is NOT a product owner role.
Requirements:
· Collaborate with Product Owners on roadmap planning and prioritization
· Convert roadmap features into smaller user stories
· Write clear and well-structured business requirements/documents
· Help design, document and maintain system processes
· Communicate and validate requirements with relevant stakeholders
· Identify cross-functional needs and coordinate with different teams to produce better business outcomes
· Timely manage team's Jira board, updating, adding, and moving tasks as needed
· Assist with project coordination for selected projects
· Assist testing newly implemented features following business processes prior to release
· Analyze process issues and bottlenecks and to make improvements
· Develop and maintain reporting business applications
Skills and qualifications:
· 3 - 5 years of previous experience in Business / Systems Analysis or Quality Assurance
· A degree or certificate in IT / Computer Science
· Proven experience in eliciting requirements and testing
· Strong knowledge in generating process documentation
· Strong written and verbal communication skills including technical writing skills
· Basic experience in writing SQL queries
· Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools