Should be having Working experience/knowledge of JIRA
Experience in hybrid agile project execution methodologies.
The support person should have some exposure with various support processes like incident tracking, SR tracking etc.
In case of any production issue, the support person should raise an incident and work with the concerned team.
Should also be able to provide some comments for performance improvement.
Should have experience in documentation activities.
All the known errors should be documented in team portal. All the steps for trouble shooting also should be documented.
If needed, Should be able to do some small enhancement activities also.
Should attend daily customer calls, regarding the batch process. Should be able to update the customer on the SLA and various issues faced on the batch process.
Should be able to work with other dependant teams as well for any issue resolution.
Should be aware of the escalation process and escalation matrix followed in the client organization.