Function as a technical resource to facilitate the various stages of the data solutions life cycle including: Investigation, Analysis, Design, Testing, Installation, Maintenance and Training.
Function as subject matter expert of applications, including third-party applications, that interface with SAP.
Function as subject matter expert of internal SAP business processes.
Work as a liaison between IT, SAP AMS vendor and local departments supporting various SAP ECC modules.
Manage issue resolution, interaction with internal and external resources, outside vendors, independent research and investigation.
Support end users and business owners by answering questions, service desk ticket requests and troubleshooting potential problems.
Support SAP ECC third party applications and coordinate with vendor support to resolve any issues.
Lead opportunities that drive modernization using new SAP technology, tools, features, and functions.
Investigate existing data solutions for opportunities to improve business processes and participate with management in the investigation of new technologies.
Test developed solutions to ensure accurate compliance with project goals and established procedures, and document the results for management review.
Design and create test scripts, perform unit testing, and support business owner user acceptance testing of system enhancements.
Provision and maintain SAP user accounts and roles in ECC.
Assist in our internal change management process and SAP minor enhancement requests by working closely with the Functional, Development, Infrastructure, BASIS and Security teams, to deliver high quality solutions on time.
Review and revise SOP's with emphasis on compliance and continuous improvement.
Assist with internal/external audit requests and monthly/quarterly User Access Reviews to meet SOX compliance.
Create, review and update SAP system related policies, procedures, templates, and forms.