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No of position :- ( 1 )
Post :- 18th Sep 2023
ServiceNow Developer
ITIL processes (Incident / Problem Management, Request Management, Change Management).
Developing, installing, and troubleshooting ServiceNow applications.
Managers Notes
API - email actions, UI, workflow
5-10 years of experience
adding fields.
Incidents/requests. CMDB (not needed)
knowledge base change management
ITAM
scripting workflow.
catalog functionality
3 days in the office
A ServiceNow Developer is an individual who is trained and skilled in the various aspects of designing, developing, and implementing solutions based on ServiceNow technologies. Such
individuals are often responsible for identifying business requirements and creating technical solutions.
Qualifications/Skills:
• ServiceNow development, management, design, and administration experience (Minimum 5+ years).
• Experience developing a custom service portal (Minimum 5+ years).
• Knowledge of ITIL processes (Incident / Problem Management, Request Management, Change Management).
• Ability to work independently or in a team setting with minimal supervision.
• A strong desire to learn new technologies and a passion for creating elegant solutions
• Experience preparing reports and custom dashboards
• Knowledge and experience with Performance Analytics
• Configure out-of-the-box workflows and create/maintain custom workflows
• Integrate ServiceNow application(s) with third-party systems/applications via APIs
• Administration of Knowledge Base experience preferred
Responsibilities:
• Developing, installing, and troubleshooting ServiceNow applications.
• Integrating it with other programs.
• Training, documentation, and support.
• Troubleshoot bugs, fix defects and support users of applications developed by the enterprise application development team.
• Train and provide knowledge transfers to new members of the team
• Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Support Go live and hyper care phases.
• Does Technical Assessment of new plugin installation and configuration to set up the business process.