Bachelor’s Degree, B.S. in Computer Science or related STEM field preferred
Proficiency in data tools such as Data Loader, Excel Connector, and Salesforce for Outlook.
Preferred Salesforce certifications: Administration, Platform App Builder, Platform Developer I, and Platform Developer II.
Strong development skills encompassing Eclipse IDE, Apex, Visualforce, API, SOAP, Triggers, Lightning components, Process Builder, MySQL, and flow
Familiarity with various Web standards including JavaScript, HTTP protocols, CSS, AJAX, Flash, XML, and JSON.
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
Maintaining the overall Salesforce.com system, including data loads.
Manage dashboards, reports, forms, templates, page layouts, workflows and approvals.
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.
Depending on experience level, may create and maintain custom objects, object relationships, standard and custom fields.
Work with end users to provide coaching around best practices and tips on Salesforce usage.
Responsible for delivery of detailed functional design, administration and functional test execution activities across all Salesforce.com clouds and modules (Sales, CPQ, Marketing, Service & Platform).
Define key dates and milestones for release activities and track status.
Create and maintain end-user documentation including internal processes.
Complete regular internal system audits and prepare for upgrades.
Customize reporting and dashboards for various teams, provide reports and report training.
Manage and maintain third party apps and make recommendations on tools that will provide better user experiences and efficiencies.