7-9 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment
At least 6 years of experience in the IT Industry Experience
Well versed with CMDB configurations and CSDM 4.0 Framework
Experience in Configuring various ServiceNow ITBM modules (APM ,PPM, TPM, etc.)
Developing Configuration item realtionships for Business Capabiltiies, Information Objects, Business Applications, and Application Services
Hands-on Experience in developing Service Catalogs
Experience in intergation ServiceNow with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc.
Working knowledge of integrating APM with other ServiceNow modules including ITSM and SAM
Experience with programming languages and databases including HTML, CSS, JavaScript, AngularJS
Technical knowledge of various phases of applications, understanding the business or app functions
Expertise in ServiceNow Reporting. Building custom Reports and Dashboards in ServiceNow for various modules
Create Configuration Management policies and procedures for tracking IT assets and licensing
Experience in configuring and enhancing all aspects of ServiceNow (Workflow, UI, client scripts, business rules, etc.)
Good knowledge around Discovery, Service Mapping, SAM, APM, implementations in ServiceNow
Working knowledge of implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Maintains service level agreements (SLA) and monitors an SLA workflows
Good understanding of ITSM, ITBM, ITOM, ITAM ServiceNow Modules
Certification a plus-
Certified System Administrator (must have)
Certified Application Developer (good to have)
CIS-Application Portfolio Management (good to have)
Required Skills –
Experience with ServiceNow CMDB, Discovery, Integrations and other ITSM, ITBM, ITOM & ITAM modules
2+ years of Experience in ITBM module implementation
Scrum know-how
Good in scripting languages
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal and external customer , Maintain high Customer Satisfaction, Relationship Building, High-level presentation to Top Management