About the Client: A leading social news aggregator and online advertising platform.
Role and Responsibilities:
- Review and approve daily incoming orders/entries on Google Sheet/Excel.
- Proactively follow through on orders/entries with open questions to ensure that these are resolved timely and recorded in the correct period.
- Identify issues and proactively investigate and clearly communicate recommendations and solutions.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage with existing & prospective customers.
- Meet or exceed targets for all assigned products/projects.
Skills and Competencies:
- Proven customer support experience, preferably in the advertising/digital marketing domain.
- Track record of over-achieving chat/calls/assigned handling quota.
- Strong command over written language.
- Strong email/written communication skills & verbal communication.
- Familiarity with CRM(SFDC) systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent typing skills 45 w.p.m & multitasking.
Pls share your CV to Ramya@regalix-inc.com if the above JD suits your profile.