• Citizen

• Full Time

• Direct Hire

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Oct 2023

About the Client: A leading social news aggregator and online advertising platform.

• Manage the day-to-day planning and operations to meet the service level components of a team of Account
• Manage and guide Team leads along with existing responsibilities
• Understand P&L and constantly focus on growing the process
• Strategists whose primary responsibilities include Sales and Media Planning, Campaign Setup and Coordination, Campaign
• Optimisation and Budget (revenue) Realisation, Campaign Effectiveness, and Reporting.
• Duties: Team Management, Performance Management, Operational Management, Hiring, Coaching and Mentoring, Leadership, Leave, and Attrition Management.

Responsibilities:

• Performance Management: Delivery of service level components, quality, and productivity targets & indicators for a particular market.
• Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call.
• Being a focal point of dissemination of information for internal and external clients.
• Operational Management: Managing the floor, adherence to schedule.
• Ensure optimal productivity and utilization of resources.
• Oversee and review escalations and the escalations process.
• Ownership and problem resolution.
• Leave Management: Ensuring the team is adequately staffed to handle projected volumes for the day/week/month.
• Reporting - timely and accurate.
• Maintain employee performance records; track and report on performance outcomes.
• Team motivation.
• Provide team leadership and coaching.
• Provide recommendations for process development based on customer feedback and analysis of the same.
• Actively involved in hiring and training reps.
• Ensure strict adherence to policies, processes, and compliance guidelines.
• Upskill/groom team members.
• Relationship Management: Build sustaining and productive relationships with customers and stakeholders.
• Build strong relationships with customers.
• Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner.

Qualifications:

• 3+ years of experience in managing advertising sales and account management teams.
• Solid understanding of customer marketing funnel and traditional marketing ecosystem.
• Comfortable with problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Understanding of Digital measurement, tracking fundamentals, and mobile measurement partners.
• Tenacious and entrepreneurial approach to working through product, process, and client challenges.
• Demonstrated ability to cultivate strong relationships with external partners.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced and unstructured work environment.
• High attention to detail.
• Proficiency in presentation creation and Excel.
• BA / BS degree or equivalent work experience.

Skills Required:

• Team Management
• Digital Marketing
• Display Advertising
• Advertising Sales
• Account Management
• Presentation Skills
• Analytical Skills
• Experience with US-based Ad agencies ( good to hav )
• Pre-Sales experience ( good to hav )
• MS Excel Office, Pivot Tables & SQL