Own Salesforce Business Processes
- Understand the Salesforce business processes related to sales and support teams
- Develop and maintain current state Salesforce process documents for each business process
Lead Enhancement Strategy and Execution
- Lead requirement gathering planning sessions with sales and support teams focused on improving Salesforce processes and functionality
- Maintain on-going business roadmap enhancement plans and prioritization with segment leaders
- Identify enhancements to improve maturity level, user experience, and adoption for each segment function
- Collaborate with technology leaders to prioritize enhancements and gain approval through a standard intake approval processes
- Develop and manage project plans supporting enhancement development life cycle initiatives (includes leading training, go-live, and communication planning by partnering with support teams)
- Lead the prioritization and portfolio roadmap review process across all segment functions
- Act as a resource to other Product Owners to solve complex challenges and develop solutions
- Act as an internal Salesforce new technology and third party Salesforce application technology expert by researching, communicating and providing guidance to Product Owners regarding potential solutions
Own Adoption Strategy
- Collaborate with business partners to develop and track adoption strategy metrics
- Ensure Salesforce user experience is optimized and drives adoption
- Drive quick win adoption improvement solutions by collaborating with training team and business partners
- Lead adoption strategy development focused on improving efficient and effective product usage
Support Agile Development
- Participate in Agile sessions such as Scrum planning meetings, standup meetings, backlog grooming sessions, and retrospective meetings
- Collaborate and support the Agile Delivery team utilizing Technology’s Agile framework to resolve defects and build enhancements
- Translate business requirements (defects and enhancements) to the assigned Technology scrum team
- Clearly define and document user stories requirements
- Communicate requirements and value drivers during prioritization planning sessions
- Perform user acceptance test planning and execution
- Participate and support stakeholders through user acceptance test planning, execution, and ensure Salesforce configuration meets business requirements
Experience
- 10 years of product ownership or product / program management and a record of success in analyzing, designing, and deploying features across products and solutions
- 7 years(s) experience with Salesforce.com or other CRM / SFA or similar platform
Specialized Knowledge/Skills
- Ability to use strong communication skills to convey complex ideas to a wide diversity of people, including technical, business, and leadership teams
- Strong analytics skills needed
- Strong business acumen needed
- Experience with development tools including Atlassian or JIRA,
- Experience with UX technologies preferred
- Experience with visualization reporting tools
- Experience in working with various stakeholders in the development of technical solutions
- Excellent technical depth in requirements development suitable for development
- Running pilot programs and A/B testing
- Gathering and analyzing aggregate and objective feedback related to product development
- Knowledge of Data Warehousing principles and dimensional models and how data is sourced is strongly preferred
Troubleshooting and problem-solving