Work under the direction of the Agency’s designated project manager. Participate in and lead activities as directed by the Agency.
Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.
Elicit, identify, analyze, and document business processes and requirements for business units and sister agencies. Translate business requirements and/or user stories into functional requirements. Document requirements and/or user stories in Azure DevOps. Design user interface screens.
Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements.
Understand technical problems and solutions in relation to the current, as well as the future business environment.
Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes.
Develop and maintain test plans and scripts for manual testing.
Lead manual testing efforts for each release in dev and beta environments.
Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution.
Capture and document metrics in support of the user acceptance testing and recommend improvements.
Assess current testing processes; recommend and implement process improvements, including automation where practical.
Provide estimates for testing and requirements analysis.
Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed.
Adapt to changes in daily work plans based on customer support needs.
Assist in the completion of status reporting and escalation of issues to management.
Coach and mentor junior staff.
Required Experience:
A minimum of 7 years of business analysis experience on IT projects.
Knowledge of advanced management principles and practices, methods of data collection and analysis.
Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management.
Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analysis tools.
Skilled in providing technical expertise and direction for the development of complex software projects.
Must possess strong analytical and problem-solving skills.
Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits.
Ability to map business processes, use cases, tasks, and workflows.
Ability to establish and maintain effective working relationships with others.
Ability to work independently and in a team to meet deadlines.
Ability to plan, organize, and coordinate multiple projects and work assignments.
Ability to organize data into logical formats for presentation in reports, documents, and other written materials.
Ability to conduct fact finding research.
Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes.
Goal oriented, action focused, pragmatic, and self-disciplined.