Participate in vendor’s solution design sessions for client projects providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning and application integration to ensure the vendor solution is efficient, cost-effective, and easily maintainable.
Assist employees to work with the customer and end users to define technical requirements for new projects and any future enhancements.
Assist employees to lead technical workshops and design sessions with the customer.
Propose/Articulate design/architecture options with pros/cons.
Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
Review technical architecture deliverables throughout development to ensure quality and requirements traceability.
Has overall technical responsibility for the technical aspects of the project environments
Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
Provide oversight on QA efforts to ensure adherence to quality assurance standards.
Ensures the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations
Provide training and mentorship to employees to ensure team will be successful to support the Salesforce applications after one year.
Technical leadership, to include coaching and mentoring, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
Excellent written and verbal communication skills.
Salesforce
Strong knowledge and working experience on Service Cloud.
Participation in each phase of full Salesforce.com lifecycle implementations.
In-depth understanding of the capabilities and constraints of the Salesforce.
Strong technical foundation: advanced structured programming (APEX, Force.com, .NET, Java), relational database concepts and structures, structured system analysis and design methods, etc.
Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
Understands web services and other technologies that can be used to transport data in an enterprise environment and interact with Salesforce.com.
Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development.
Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce.com related technology efforts.
Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform.
Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems.
CICD/Release Management.
Identification of risks and issues from technical perspective.
Self-motivated individual, who can work under dynamic conditions and within deadlines.