Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
Implement technology specific best practices and standards.
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
Lead ServiceNow upgrades planning and execution.
Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.
Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.