Responsible for assessing/updating CSDM Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
Responsible for detailed CSDM model design
Service Mapping troubleshooting
Define & Map Business Capabilities to Business Applications
Configure/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
Create and maintain relationships between CIs in the CSDM, including dependencies, containment, and service relationships.