Provide CONNECTIONS support for 25,000 users statewide.
Duties
- Provide day-to-day CONNECTIONS user support, provide guidance to Implementation Specialists, coordinator with OCFS regional office staff to develop a long-term training package, assist in meeting federal performance benchmarks, support data quality and work with counties on complete and timely data requirements for federal reporting.
- Assist with the writing and development of tip sheets, review training materials, assist with the analysis and requirement gathering phases of projects and change request.
- Provide data to counties and agencies to assist with operational analysis.
Mandatory Requirements
- Experience (7+ Years)
- Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
Requirements
- This is an 100% Onsite
- 60 months of experience working in a Health and Human Services or Child Welfare environment supporting SACWIS (Statewide Automated Child Welfare Information System) based system, local district, or voluntary agency.
- 60 months of experience providing IT support in in Child Welfare environment.
- 60 months of experience working directly with users in a child welfare environment providing training or technical assistance either in a classroom or in a work environment. Experience includes writing documentation and/or desk aids to be used as reference to support users understanding of business operations and/or training delivered.
- 60 months of working on a child welfare application of over 15,000 users starting with a needs assessment, moving to ongoing support and ending with follow up
- 60 months of child welfare or related experience interpreting regulations governing practice and program outcomes.
- Bachelor’s Degree
- Résumé
- Please submit copy of certificate, degree, etc.