- This position will part of the resiliency program across American Airlines IT environment. Working within the established team we will set best practices for implementing resiliency (made up of design, measurement, implementation, and observability).
Section 3 - Job Qualifications:
Minimum Qualifications - Education & Prior Job Experience:
- Bachelors degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 2 years of SRE (site reliability engineering) or related experience
- Full stack experience supporting IT systems
- Strong communication skills, able to communicate effectively across technical domains
Preferred Qualifications - Education & Prior Job Experience:
- Airline experience
- 3+ years of full Software Development Life Cycle (SDLC) experience
- 2+ years of experience with monitoring the entire OSI stack with various tools
- 5+ years of SRE or related experience
Skills, Licenses & Certifications:
- Proficient understanding of code versioning tools, such as Git
- Experience working with continuous integration and/or continuous delivery systems such as GitHub actions
- Expertise in Windows/Linux (Server 2012/2016/RHEL).
- Working knowledge of one or more cloud technologies. PCF, Azure, Citrix, AWS, Google
- Knowledge of IP networking including TCP,UDP, DNS, DHCP, firewalls, IP routing, etc.
- Experience with Dynatrace OneAgent highly desired
- Knowledge of cyber security principles and methods
- Experience in Agile methodologies, such as SCRUM
- Solid judgment and analytical skills; strong follow-up and organizational skills
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Ability to anticipate user requirements and identify and resolve complex problems; strong customer service and communications skills
- Experience in evaluating and explaining problems or situations; root cause analysis
Language & Communication Skills:
- Ability to effectively communicate both verbally and written with all levels within the organization
- Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
- Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
- Ability to work well within a team environment, as well as independently