BA or BS in Information Technology or related field is required.
At least 5 years of Salesforce Administration experience required
Salesforce Administrator Certification
Strong knowledge of importing & exporting data in Salesforce using tools such as DataLoader & Demand Tools.
Strong Reporting and Dashboards knowledge with 3 years of experience.
Salesforce Marketing Cloud a plus.
Strong proficiency with Microsoft Excel needed to manipulate data and prep to import into Salesforce
Thorough Knowledge of Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Approval Processes, Reports, Dashboards and Lightning Process Builder.
High-level understanding of advanced analysis, reporting, formatting, data manipulation, and presentation.
Knowledge of Salesforce Communities & related technologies.
Excellent communication skills and ability to communicate at all levels of the organization
Should be familiar with agile driven development
Salesforce CRM development with Force.com and Apex knowledge a plus.
Responsibilities:
Provide day to day end user support for the SFDC environment and assist users with best practices to improve and increase their knowledge of Salesforce.com
Assist to create and manage custom field / objects, complex workflow rules, record types, data validation rules, page layouts, triggers, and third-party integrations.
Assist in User Administration tasks, Access Management Alignment, System Security, Role and Profile modifications (including Permission Sets, Sharing Rules & Public Groups)
Develop and create customized reports and dashboards based upon client needs
Assist in data import/export/updates in SFDC using tools such as DataLoader, Demand Tools & Excel for data scrubbing, manipulation and inserting new records
Assist in implementing Salesforce.com major and minor releases including release cycle testing and end user feature testing.
Responsible for Quality Assurance (QA) of customized solutions that support UA
Utilize a change management (release) process to QA new applications and updates to existing applications
Troubleshoot Salesforce issues and escalate as needed. Provide real-time support for issues relating to Salesforce and other integrated systems
Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
Work effectively in a collaborative work environment
Experience with Tableau CRM is preferred
Experience with Marketing Cloud Email Studio is preferred.