Need Junior Profile(5-7 year experience range only), Great Communication skill.
This is with a University client so US-based Bachelor’s Degrees are required for this role
- BA or BS in Information Technology or related field is required.
- At least 5 years of Salesforce Administration experience required
- Salesforce Administrator Certification
- Strong knowledge of importing & exporting data in Salesforce using tools such as DataLoader & Demand Tools.
- Strong Reporting and Dashboards knowledge with 3 years of experience.
- Salesforce Marketing Cloud a plus.
- Strong proficiency with Microsoft Excel needed to manipulate data and prep to import into Salesforce
- Thorough Knowledge of Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Approval Processes, Reports, Dashboards and Lightning Process Builder.
- High-level understanding of advanced analysis, reporting, formatting, data manipulation, and presentation.
- Knowledge of Salesforce Communities & related technologies.
- Excellent communication skills and ability to communicate at all levels of the organization
- Should be familiar with agile driven development
- Salesforce CRM development with Force.com and Apex knowledge a plus.
Responsibilities:
- Provide day to day end user support for the SFDC environment and assist users with best practices to improve and increase their knowledge of Salesforce.com
- Assist to create and manage custom field / objects, complex workflow rules, record types, data validation rules, page layouts, triggers, and third-party integrations.
- Assist in User Administration tasks, Access Management Alignment, System Security, Role and Profile modifications (including Permission Sets, Sharing Rules & Public Groups)
- Develop and create customized reports and dashboards based upon client needs
- Assist in data import/export/updates in SFDC using tools such as DataLoader, Demand Tools & Excel for data scrubbing, manipulation and inserting new records
- Assist in implementing Salesforce.com major and minor releases including release cycle testing and end user feature testing.
- Responsible for Quality Assurance (QA) of customized solutions that support UA
- Utilize a change management (release) process to QA new applications and updates to existing applications
- Troubleshoot Salesforce issues and escalate as needed. Provide real-time support for issues relating to Salesforce and other integrated systems
- Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
- Work effectively in a collaborative work environment
- Experience with Tableau CRM is preferred
- Experience with Marketing Cloud Email Studio is preferred.