Role Summary:
- Network lead Engineer with hands-on experience in support, operation, Configurations and administration of LAN, WAN, Wireless and Security concepts.
- Understanding and Performing tasks related to Implementation, configuration of Routers, Switches, Security and Wireless devices.
- Analyze all aspects of the existing infrastructure and recommend modifications that will enhance system reliability, availability, serviceability and scalability.
- Work with teammates, clients and other teams to identify and address critical problems
- Work on bug tickets for providing the permanent fix for the incidents which are repetitive.
- Demonstrate ownership and responsibility in all assignments
- Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
- Provide L3 level support for the incidents.
- Build Knowledge Base documents to support the troubleshooting the complex issues.
- Knowledge of standard system tools with the ability to automation complex system tasks through scripting, possibly Python scripting.
- how adaptability and flexibility in work to suit business requirements
Technical / professional qualifications:
- Subject matter expert in multivendor enterprise Datacenter and Remote Network
- Must have experience on below Networking technologies
- Cisco Nexus 9k, 7k, 5K, catalyst switches
- Cisco Routers ASR, ISR, cisco Meraki and WAN optimization products
- Aruba Wireless Controllers, Access-points and Airwave.
- Building heatmaps based on provided maps/layouts.
- Hands on experience various technologies such as routing protocols and technologies like BGP, OSPF, IP SLA, PBR
- Switching technologies like RSTP, LACP, VPC, VSS, FEX and Nexus 1000v
- Should have working experience in administering multiple Datacenters remotely.
- Should have sound administrative experience on firewalls like Juniper SRX, NSX and Palo Alto.
- Cisco ISE for NAC and identity management and Radius and TACACS server.
- Good understanding of ITIL based processes, handling and leading any P1 and P2 incident and complex changes within stringent SLA.
- Candidate with good troubleshooting in analyzing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN.
- A good team player can assist other team member in achieving team’s goal together and can assist other tracks as well in speedy resolution incident and problems.
- Strong experience with troubleshooting using protocol analyzers, complete understanding of Layer 2 switching and Layer 3 routing concepts
- Should have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan.
- Knowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required.
- Good exposure on Network monitoring, configuration, traffic analysis, network discovery and management tools.
Core competencies, knowledge and experience:
- Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting
- Experience of working on ticketing systems (SNOW), understand ITIL framework
- Experience in representation in Change Advisory Board (CAB) meetings
- Experience of being able to highlight issues and solutions
- Experience of Handling Alerts From Pager Duty and Moogsoft tools.
- Experience in creating/managing dhcp scopes via bluecat.
- Strong verbal/written communication skills