- Onboarding of new teams and users
- Moving development work, code fixes, new work from one environment to another.
- Performing weekly releases
- Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform
- Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation
- Establishes and manages system integrations in ServiceNow
- Experience with Ansible, Powershell, Terraform, Cloud Formation and/or Python
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced java scripting of each
- Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customization's function as expected
- Manage incidents/problems related to the ServiceNow platform
- Develops and manages service portal and catalog items
- Develop and manage operational metrics reporting and dashboards
- Experience with Performance Analytics, Service Portal and custom integrations
- Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed
- Develops business rule workflow customization's in ServiceNow
- Identifies, analyzes and resolves data and system issues of intermediate complexity.
- Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
- Provide software coding and customization including, but not limited to: screen tailoring, workflow, administration, report setup, data imports, integration, scripting, third party software integrations and custom application development
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Coordinate and solve complex technical data and transformation issues
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Provide on-call 24/7 Incident Response as required
- Develops, validates and executes comprehensive test plans.
- A minimum of 5-6 years with developing in ServiceNow
- The ideal candidate should have experience administering other systems, creating and maintain process documents.