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Active Directory remote support tools networking

Strong customer service skills with a customer first attitude.
Extensive skills and experience in Microsoft Desktop products including Windows 10/11, SharePoint, and MS Office 365.
Ability to utilize troubleshooting skills and tools in managing and administering desktops, laptops, and wireless devices.
Extensive knowledge and experience in Active Directory, remote support tools, networking, etc.
Experience in working with help request tracking and reporting tools.
Working understanding of software license management and compliance best practices.
Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
Ability to communicate effectively orally and in writing with individuals and groups.
Experience with Power Platform, PowerShell, SQL strongly preferred.