Determine and develop user requirements for systems in production, to ensure maximum usability.
Establish and maintain expert knowledge of current flight shopping for Digital channels and Contact Centre applications.
Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
Partner with other stakeholder teams across business units (i.e., pricing, revenue management, network) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with technical, and managerial teams.
Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of bug fixes to all appropriate parties.
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations. Skills
Must have
Bachelor's/Technical Degree.
Ability to fill multiple roles simultaneously.
High proficiency in XML.
Excellent communicator with the ability to translate data into actionable insight.
Proven analytical abilities.
Experience working in a fast-paced environment.
Knowledge in Global Distribution Systems, Revenue Management.
Skilled in defect tracking systems such as ADO, JIRA, TFS.
Nice to have
Internal tools to test new enhancements for bugs as well as research existing and ad-hoc issues to determine if a new bug was necessary.