The developer will work closely with stakeholders and team members in designing and delivering solutions within the platform, developing enhancements to various ServiceNow and custom applications, developing and modifying service catalog items, creating and maintaining the team’s process documents and providing general ServiceNow administrative duties. The developer will also be assisting with troubleshooting and resolving incidents, as well as researching ServiceNow functionality as required.
Responsibilities:
- Partner with business stakeholders to understand requirements and develop solutions within the ServiceNow platform following best practices
- Configure and develop enhancements to various applications within ServiceNow such as Service Catalog, Incident, Change, Problem, CSM, GRC, Vulnerability, BCM, SamPro, Portal, Workspaces, Asset Management
- Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration
- Utilize Agile methodology and the ServiceNow Agile application
- Provide functional and performance testing
Perform weekly releases into Production
- Establish and manage integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services and custom REST APIs
- Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps
- Provide custom application development
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
- Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected
- Manage incidents/problems related to the ServiceNow platform
- Develop and manage operational metrics reporting and dashboards
- Provide guidance to process owners and users
Qualifications:
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- Onboarding of new teams and users
- Moving development work, code fixes, new work from one environment to another.
- Performing weekly releases
- Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform
- Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation
- Establishes and manages system integrations in ServiceNow
- Experience with Ansible, Powershell, Terraform, Cloud Formation and/or Python
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced java scripting of each
- Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customization's function as expected
- Manage incidents/problems related to the ServiceNow platform
- Develops and manages service portal and catalog items
- Develop and manage operational metrics reporting and dashboards
- Experience with Performance Analytics, Service Portal and custom integrations
- Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed
- Develops business rule workflow customization's in ServiceNow
- Identifies, analyzes and resolves data and system issues of intermediate complexity.
- Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
- Provide software coding and customization including, but not limited to: screen tailoring, workflow, administration, report setup, data imports, integration, scripting, third party software integrations and custom application development
- Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes
- Coordinate and solve complex technical data and transformation issues
- Provide on-call 24/7 Incident Response as required
- Develops, validates and executes comprehensive test plans.
- A minimum of 5-6 years with developing in ServiceNow
- The ideal candidate should have experience administering other systems, creating and maintain process documents.
- Fundamental understanding of IT service management and the ITIL business processes.