• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th Nov 2023

•             Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.

•             Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.

•             Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.

•             Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems

•             Provide management with recommendations for systems and process improvements

•             Troubleshoot software and hardware problems and enhances the level of direct services to field staff

•             Install, maintain, and assist in testing and upgrading of new and existing hardware and software

•             Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.

•             Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.

REQUIRED EXPERIENCE & SKILLS

•             Strong customer service skills with a Customer First attitude.

•             Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, and MS Office 365.

•             Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices.

•             Excellent research and investigative skills.

•             Extensive knowledge and experience in Active Directory, remote support tools, networking.

•             Working understanding of software license management and compliance best practices.

•             Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field.

•             Ability to communicate effectively orally and in writing with individuals and groups.

•             Experience with Power Platform, Powershell, SQL strongly preferred.

•             System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.